As Lisbon Airport faces significant operational challenges due to the ongoing strike by Menzies ground staff, essential information has become increasingly relevant for travelers. These strikes, the second in a series of four planned actions, have resulted in widespread flight delays, cancellations, and issues regarding mishandled baggage.
In late July, DECO PROteste published an article clarifying certain aspects related to lost or delayed baggage. The consumer protection organization provided guidance based on practical cases, informing passengers of their rights and available recourse.
Is compensation available for delayed baggage?
The consumer advocacy group states that passengers are entitled to compensation when their baggage arrives late, unless the airline took all necessary precautions to prevent the delay, or if it was impossible to do so. Currently, compensation amounts to approximately 1,400 euros.
DECO PROteste emphasizes the importance of filing a written complaint, accompanied by proof of incurred expenses. They provide a template for claiming compensation on their website, accessible via this link.
An example discussed involved a passenger left without her baggage for three days. In such cases, passengers may also use the Complaint Book or contact the National Civil Aviation Authority directly. The organization advises that recourse to the courts is available within a two-year period post-incident, emphasizing that for travel occurring in the summer of 2024, there remains about a year to pursue legal action.
It’s noteworthy that Menzies workers began their second strike period on Friday, part of five planned strikes during the peak tourism season. The company and unions are at an impasse, exchanging accusations over negotiation failures.
Organized by the Metalurgical and Allied Industries Union (SIMA) and the Transport Workers Union (ST), the strikes demand the elimination of base salaries below the national minimum wage, improved wages, compliance with night shift payments, among other grievances, with this second strike segment having started at midnight on Friday and concluding on Monday.
