The energy sector saw a 17% drop in complaints in the second quarter, reaching 4,251, compared to the same period in 2024, and an 8% decrease from the previous three months, recently released regulator data shows.
According to the Consumer Support Bulletin published by the Entidade Reguladora dos Serviços Energéticos (ERSE), requests for ERSE intervention between April and June this year slightly declined by 3%, totaling 1,097 compared to 1,130 in the previous quarter.
However, compared to the second quarter of 2024, there was a 16% increase in intervention requests to the regulator.
The majority of these requests pertain to the electric sector (87.8%), with billing remaining the primary source of disputes (32.8%).
ERSE notes that over the last four quarters, complaints submitted through both physical and electronic complaint books mainly focused on the electric sector (80.5%), followed by those related to dual supply (electricity and natural gas) at 8.6%.
The top three complaint topics—billing, supply contracts, and unfair commercial practices—constituted 45.2% of consumer complaints filed in company complaint books between April and June.
In the second quarter, the handling and response to 94% of the regulator’s intervention requests occurred within 90 days, ERSE highlighted.
