Vodafone continues to be the provider with the most complaints for the third consecutive quarter, with 5,300 complaints representing approximately 34% of the total, according to the regulator.
The number of complaints against Vodafone has increased by 10% compared to the same period in 2024, boasting the highest complaint rate among the three main providers, with two complaints per thousand customers.
MEO records the largest increase among the three main service providers, with an 11% rise for the third consecutive quarter, accounting for 4,500 complaints (29% of the sector’s total complaints), but continues to have the lowest complaint rate of one complaint per thousand customers.
NOS is the least complained about among the three main service providers in absolute terms, with about 25% of the total complaints, roughly 3,900 complaints, presenting a complaint rate of 1.3 complaints per thousand customers.
For the third time this year, NOS is also the only provider among the top three to reduce its volume of complaints (-27%).
DIGI represents 8% of the sector’s complaints, with 1,200 complaints recorded in the third quarter of 2025 and a declining complaint rate since entering the market, from 7.6 (fourth quarter of 2024) to 5.2 complaints per thousand customers in the period under review.
Delays or inadequate repair of service failures are highlighted for the third consecutive quarter, constituting 15% of total complaints about electronic communications, up 7 percentage points from the same period last year.
In the postal sector, failure to attempt home delivery dominates the complaints landscape.
In the third quarter of 2025, CTT recorded 9,100 complaints (79% of the sector’s total), an increase of 9% compared to the same period in 2024. This volume corresponds to almost one complaint for every 10,000 postal deliveries.
DPD represents 7% of complaints recorded in this period, about 800 complaints, equating to 1.1 complaints per 10,000 postal deliveries, marking a decrease from the third quarter of 2024 (-14%).
