During this period, 10,839 complaints were resolved, as detailed in the Complaints Management Report released today by the ASF, providing an in-depth analysis of complaints related to the insurance and pension fund sector.
Automobile insurance remained the most targeted, accounting for 32% of complaints presented to the market.
The Non-Life branches “continue to lead, with emphasis on automobile insurance (32%), followed by fire and other damage insurance (17%) and health insurance (15%),” according to ASF, with claims and contract content/duration being the primary reasons.
Conversely, complaints about pension funds “remain minimal (1.7%), mostly concerning open pension funds.”
The supervisor also noted that 34% of complaints received a favorable response for consumers, with an average response time of 11 business days.
