In an announcement on its website, the transport company reiterated that “due to a strike called by the unions ASCEF, FECTRANS/SNTSF, FENTCOP, SINAFE, SINDEFER, SINFA, SINFB, SINTTI, SIOFA, SNAQ, STF, and STMEFE for December 11, disruptions in train circulation are expected, with possible impacts also on the previous day [today] and the following day.”
The operator also noted that minimum services have been defined for circulation, which can be checked on its ‘site‘, for the Alfa Pendular and Intercidades trains, Regional, InterRegional and International, Urban trains in Porto, Coimbra, and Lisbon.
The company further indicated that “customers who already have tickets for travel on Alfa Pendular, Intercidades, International, InterRegional, and Regional services will be allowed a refund of the full ticket price or a free exchange for another train of the same category and class.”
According to CP, the refund or exchange can be made in “myCP in the ‘Your tickets’ area (for tickets purchased online and via the CP app) until 15 minutes before the train departs from the customer’s point of origin, or at the ticket offices.”
If this deadline is exceeded, and up to 10 days after the strike ends, “the refund can be requested by filling out the online contact form ‘Refund for Delay or Cancellation’, sending a scanned copy of the original ticket.”
The general strike on Thursday against the Government’s draft labor law reform will be the first to bring together the two trade union centers, CGTP and UGT, since June 2013, when Portugal was under ‘troika’ intervention.
